DO NOT sign or agree to anything without consulting us first.

Contact us if you receive anything from the insurance company that does not show us as receiving a copy.

Please note that your insurance company has 90 days to pay or deny your claim. Do not make any assumptions as to how much your insurance company will pay or when they will pay.

Payments are generally sent to our office, but occasionally will be mailed to you. In the event it is sent to you, please contact us so we can walk you through the process. Insurance company drafts are generally issued to the named insured on the policy, any mortgage holders and our company.

Since we are paid on a contingent fee basis, i.e., we only get paid if you do, we will issue a payout report on each payment you receive. Our policy is to endorse your insurance check at the time we receive payment from you.

If you have a mortgage on your home, the mortgage holder will be shown as a payee on your check, per the terms of your insurance policy. We have no control over this, nor can we get involved. It is your responsibility to contact your mortgage holder for its procedures for endorsing insurance payments. We will provide you with a copy of the estimate/award to give to your mortgage holder.